General Booking Responsibilities:

  • The person making the booking is responsible for informing all users on their pitch of the booking terms and conditions.
  • These terms must be adhered to by all guests.

Cancellation Policy:

  • No refunds within 12 weeks of arrival date.
  • No refunds or discounts for bad weather, late arrivals, or early departures.
  • No liability for refunds in the event of force majeure.
  • Bookings cannot be amended within 30 days of arrival.
  • Guests are encouraged to obtain holiday insurance.

Pitch Allocation:

  • Management reserves the right to re-site any pitch for essential maintenance or adverse weather conditions.
  • Notice will be given wherever possible.

Group Bookings:

  • No groups with members under 21.
  • No groups of more than 4 people unless pre-approved by management.
  • If multiple smaller groups join to form a large group, all will be asked to leave without refund.

Check-In / Check-Out Times:

Check-in from 11:30am until 6:30pm (7:30pm Fridays) – check-out by 11am

Lead Guest Responsibilities:

Management reserves the right to re-site any pitch for essential maintenance or adverse weather conditions.

  • The lead guest is the main contact and is responsible for the behaviour and adherence of all guests in their party.
  • Responsible for payment for any damage caused by members of their party.

Disclaimers:

  • The site accepts no responsibility for failure in electric/water supply due to weather.
  • Personal belongings and property are left at the owner’s risk.
  • No liability is accepted for accidents, theft, or damage on-site.
  • Fees are non-refundable, and admission may be refused at management’s discretion.
  • Terms and conditions may be updated at any time.
  • We cannot accommodate touring caravans or motorhomes on any of our bookable pitches.

All online bookable pitches are for short stay holiday breaks only. If seeking a long term seasonal family or worker pitch, please contact us via phone or email.

Questions?
Call us on 01208 869091 / 07496 764444.
Thanks – we look forward to seeing you!